سياسة الاسترجاع

Return & Exchange Conditions

  • You have the right to return the perfume within 48 hours of receiving it, provided that no more than 2 ml has been used from the bottle.
  • You can return the perfume within 48 hours if there are manufacturing defects that affect the performance of the perfume and were not previously disclosed.
  • Note: Outlet products may have minor cosmetic defects such as scratches, faded letters, printing errors, or a cracked cap. Most bottles do not have these defects, but they may occur in some cases.

Inspection Conditions

  • For Outlet products: The customer has the right to inspect the order before receiving it.
  • For Sealed Box products: Inspection is done after receiving the order.

Additional Return Conditions

  • For Sealed Box products: Returns are accepted only if the box has not been opened.
  • If the Sealed Box has been opened, a 150 EGP unsealing fee will be deducted from the refund amount.
  • The product must be in its original condition as received.

Contact Method

For return requests, please contact us via WhatsApp 
Or reach out through our official social media pages.

Refund Process

  • Once we receive your return request, we will inspect the bottle to ensure it has not been excessively used, replaced, broken, or opened (unless the unsealing fee applies).
  • If the conditions are met, the customer is entitled to a full refund (excluding shipping costs and any unsealing fees).
  • Refund Methods:
    • If payment was made by Visa or MasterCard, the refund will be processed back to the same card used for payment, within the time frame determined by the payment processor.
    • If payment was made by Cash, Vodafone Cash, or InstaPay, the refund will be issued using the same payment method.
  • If the return conditions are not met, the request will be rejected and the shipment will be sent back to the customer.

📅 Last Updated: 11 August 2025